City Wharf Serviced Apartments Aberdeen - Terms And Conditions
Booking
All quoted rates are per apartment per night and are inclusive of VAT.
A valid credit card must be used to make a booking. The expiry date of the card must be later than the requested check-out date.
All apartments are strictly non-smoking. Guests who smoke in their apartment will be held liable for a cleaning charge of £300.
Check in time on day of arrival is 14.00. Check-out time is 10.00 on day of departure. Early and later check-out times may be available subject to prior request.
Payment will be taken 48 hours prior to check in using the credit card details provided to guarantee the reservation unless other arrangements are made. We reserve the right to cancel any reservation if we are unable to take payment and unable to contact the guest.
We reserve the right to change bookings to alternative apartments, prior to commencement of stay. Guests will be notified of any changes.
Cancellation & Modification
We regret the need to levy cancellation or modification fees, but we are generally unable to re-let apartments at short notice.
Cancellation fee is 50% of original booking charge excluding any extras requested, to a maximum cost of seven days accommodation charge.
Modification fee is 50% of original booking charge excluding any extras requested, for all days accommodation booked from original arrival date to new arrival date, to a maximum cost of seven days accommodation charge.
Confirmed reservations of 3 nights or less require 48 hours notice of cancellation to avoid any cancellation fee.
Confirmed reservations of 4 nights or more require 84 hours notice of cancellation to avoid any cancellation fee.
Confirmed reservations of 11 nights or more require 7 days notice of cancellation to avoid any cancellation fee.
Modifications to reservations of three nights or less where date of arrival is delayed, require 48 hours notice to avoid any modification fee.
Modifications to reservations of four nights or more where date of arrival is delayed, require 84 hours notice to avoid any modification fee.
Cancellation / Modification fee may be waived if the accommodation is re-let.
Apartments will be held until 18.00 unless arrangements for late arrival have been made.
General Terms
Guests will be held liable for any damage, loss or personal injury that they may cause. Where appropriate, this liability will include an out of service charge for the apartment at the published rate for the duration that the apartment is out of service.
Only persons notified at time of booking may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds and this limit may not be exceeded.
Extended stays will be billed on a weekly basis for accommodation and monthly for all additional services.
Quoted rates are inclusive of VAT which is charged at 17.5% for all stays up to 28 days and 3.5% for all stays above 28 days.
Every effort will be made to ensure that guests can stay in the apartments that they have booked, but we reserve the right to change guests to different apartments for operational reasons. Under exceptional circumstances, we reserve the right to find guests equivalent alternative accommodation in Aberdeen. We will inform guests of any changes prior to their arrival.
All invoiced, reduced rate accommodation (Corporate rate or special offers) shall be subject to 14 day payment terms. Any invoices not paid within 14 days, will automatically revert to full published accommodation rate.
Discount cards, special rates and special offers are only valid for offers published on our extras and offers pages, are not valid with any other offers, reduced or corporate rates and are subject to availability at time of booking.
Wedding discounts are only available when booking two or more apartments and are only valid on Friday and Saturday nights, subject to availability. We are not liable for cancellations or changes to any bookings made by us on a guests behalf involving third parties (Concert, Theatre, fishing, etc).
Children are welcome but their close supervision and safety is the responsibility of the accompanying adult.
We accept liability for loss of any article left in our safe deposit, up to a limit of £500. We do not accept liability for loss of or damage to any bicycles or clothing left in our cycle store.
We reserve the right to cancel single sex group bookings.
No pets, with the exception of Guide dogs, are allowed in the building or grounds.
In the event of any dispute or if we receive serious complaints we reserve the right to terminate your stay without notice. Furthermore, we reserve the right to charge guests who cause disturbance to other guests.
Guests using internet access do so within the bounds of UK law. We take no responsibility for any loss, damage or injury for services or goods provided by third parties companies including, but not limited to car parking, leisure club, riding stables, casino, restaurants, taxi companies.
Guests agree to be bound by the conditions of these terms and conditions and further agree that the courts of Scotland shall have exclusive jurisdiction of any dispute arising from this legal message.
Management reserves the right to immediately eject from the premises without refund any guest found to be or suspected of breaking the law.
We reserve the right to vary terms at all times. Acceptance of accommodation signifies acceptance of these terms and conditions.
